Terms and conditions

EUROCAS UK LTD

1. INTRODUCTION

Thank you for your interest in our company, the website and the products we sell through our online shop (eurocas.co.uk), owned and operated by EUROCAS UK LTD.

Please read this document carefully. This document (hereinafter referred to as the “Document”, the “Agreement” or the “Terms and Conditions”) contains the terms of use of eurocas.co.uk website (hereinafter referred to as ‘the Website’, ‘Website’ or ‘Online Store’) and the conditions under which we provide you with the products available through the Website.

If you wish to place an order, you must agree to the Terms and Conditions described below. This document represents a legal agreement – a contract between you and us. Please also read our Privacy Policy before browsing the site or placing an order.

If you do not agree to any of the provisions below, please do not use the Site or place orders.

The site is operated by EUROCAS UK LTD, (insert identification data), email: sales@eurocas.co.uk, phone  07545 205193. These Terms and Conditions apply to sales of products made through the Site and are aligned with applicable Romanian and UK laws, including e-commerce legislation and consumer protection regulations in distance contracts.

We recommend that you read this document carefully before placing orders on the website. We reserve the right to update or modify the Terms and Conditions from time to time, in compliance with applicable laws and regulations, and any such changes will be published on the Site.

2. THIS AGREEMENT. OBLIGATION. CONTACT

Mandatory. You understand that both this agreement and all policies to which it refers (e.g., Privacy Policy) are binding on you. By placing an order, you agree to abide by this agreement and the stated policies.

Changes and updates. We reserve the right to change these Terms at any time without notice. The terms that are in effect at the time of placing the order will apply to your order. By accessing our website, you will find the most recent version of the Terms.

We cannot guarantee that any products included on the website at any time will be available at all times. We reserve the right to cease marketing a product at any time.

Contact. If you have any questions or concerns, you can contact us with confidence at sales@eurocas.co.uk or by filling out the contact form and we will get back to you as soon as possible.

3. WHO ARE WE?

EUROCAS UK LTD, (identification data), email: sales@eurocas.co.uk, phone  07545 205193.

Our company deals with the online sale of food products, ingredients and accessories for confectionery.

4. ELIGIBILITY

In order to be able to legally place an order on the site, you must (1) be over 18 years of age and/or of full capacity to exercise; (2) agree to this Agreement; and (3) provide us with true, complete, and up-to-date identity and contact information.

Sale to minors. The site does not sell products to minors. If you are under the age of 18, please contact a parent/guardian to place the order on your behalf. or to authorise the placement of an order.

4.1. Customer categories (B2C and B2B)

On the Site, we can have both consumers (B2C) and professionals/legal entities, authorised individuals or individuals who purchase for professional purposes (B2B). Some rights (e.g., the right of withdrawal within 14 days) apply exclusively to individual consumers under the law.

5. RULES REGARDING THE USE OF THE SITE

Rules. By accessing, visiting, placing an order, or doing any other activity on our site, you promise to abide by the following rules:

1. You will only use this website for legitimate orders or information.
2. You will not place any false or fraudulent order, otherwise we reserve the right to cancel the order and inform the competent authorities or take legal action for the recovery of any damages caused.
3. You will provide true, accurate, complete and up-to-date information.
4. You will respect the intellectual property rights with respect to any element found on these sites.
5. You will not carry out any action that could cause any kind of damage to our website, otherwise we reserve the right to take legal action for the recovery of any damage caused.

Consequences. We reserve the right to block the access of any user/client/visitor who violates the above rules, to cancel orders, to notify the competent authorities for the administrative/criminal liability of any antisocial acts and to address the courts for the full recovery of any damages caused, present or future, including unrealized benefits and court costs (including lawyers’ fees).

6. PRODUCT DESCRIPTION

The products displayed on the website are accompanied by descriptions on the product page. To place an informed order, we recommend that you read the descriptions carefully.

Mandatory information (including allergens, ingredients and, where applicable, nutritional values) is made available on the product pages and/or on the product label, to the extent applicable. If there are any inconsistencies between the information on the product page and the product label, the label prevails.

7. PRODUCT AVAILABILITY

We cannot guarantee that products found at any time on the website will be available for purchase at all times. We will have no liability to you if a product is no longer found on the site. Although we will try to provide real-time product availability information on the website, we cannot guarantee it will be updated at all times. All orders depend on the availability of products.

Guarantees. If the products are unavailable but you have already placed the order, we will inform you of the unavailability and recommend similar products of equal or greater value that can be ordered. If you do not want to order the similar products we recommend, we will cancel the order, and if you have already paid for the products, we will issue a refund as soon as possible.

8. PRICES AND PAYMENT METHODS

The prices of the products displayed on the Site are expressed in (*) and include all applicable taxes, including value added tax (VAT), according to the legislation in force. Prices do not include delivery costs. The amount of these delivery costs will be communicated on the page(s) of placement/completion of orders on the website. Except for special promotions and discounts, delivery costs must be paid by the buyer.

The prices displayed are valid at the time the order is placed by the Buyer. The seller reserves the right to change prices at any time without prior notice, as changes do not affect orders already confirmed.

If a product is displayed with an erroneous price or incorrect information due to a system or human error, the Seller reserves the right to cancel the order and notify the Buyer as soon as possible.

The Seller accepts the following payment methods: card and PayPal.

For online payments, card data is processed by an authorised third party (payment processor), and the Seller does not request or store any details of the Buyer’s bank card.

Upon any payment, the Seller will issue a tax document in accordance with the legislation in force (an invoice).

Any discount, voucher or promotion applicable to products or services is subject to specific terms and conditions, which will be communicated clearly and conspicuously, in accordance with advertising and consumer protection legislation.

9. ORDER PLACEMENT AND CONTRACT FORMATION

Placing an Order on the Site can be done either with authentication (through the registered user account) or as a visitor (without creating an account). The general ordering process involves the following main steps:

1. Product Selection: Navigate to the Site and add the desired products to the shopping cart, selecting, where applicable, the quantity. The site will update the cart at your request. and will allow you to view the list of selected products, quantities and related costs at any time.

2. Entering delivery and billing data: After completing the selection of Products, go to the shopping cart and initiate the order process. You will be asked to provide or confirm the delivery details (recipient name, postal address, contact telephone number) and, if applicable, the billing details of a company. Please check the accuracy of this data carefully to avoid delays or errors in delivery.

3. Selecting your delivery method and payment method: Depending on the options available, choose your desired delivery method and payment method. You will also see, at this stage, the delivery cost (if any) and any additional fees associated with the payment method.

4. Review of the Order and acceptance of the Terms: Before completing the Order, you will have the opportunity to review its summary – the products ordered, the unit and total prices, any discounts, the cost of delivery, the delivery/billing address and the chosen payment method. It is important to review this summary to ensure all information is correct. If you want to make changes, you can go back to the previous steps. At this stage, you will also be asked to accept the Terms and Conditions (by ticking a confirmation box). Checking the box and sending the Order is equivalent to the full acceptance of the provisions of this document, which thus becomes an integral part of the distance contract.

5. Checkout: After confirming that the data is correct and accepting the terms and conditions, you will press the checkout button. Depending on the payment method you choose, you may be redirected to the payment processor’s secure page to enter your payment details (for online card or PayPal payments).

The Company has the right to cancel the Order placed by the Client, by giving prior notice to the Client, without any additional liability on the part of either party to the other, except for the refund of the amount paid, if applicable, or without any party being able to claim compensation from the other party, in the following situations: (1) the refusal of the bank issuing the Client’s card to approve the transaction,  in the case of online payment; (2) the invalidation of the transaction by the payment processor, in the case of online payment; (3) the information provided by the Client, on the Website, is incomplete and/or erroneous; (4) Products are no longer available in stock.

After the order is processed, the Customer will receive by email the necessary information regarding the delivery of the package, depending on the selected method.

Conclusion of the contract: Once your Order has been submitted, it will be added to our system. In a short time, you will receive an email confirming the registration of your order, which certifies that we have received your request. Please note: this email does not yet constitute our final acceptance of the Order, but is an automatic confirmation that the system has recorded the order details. The distance contract between you and the Company shall be deemed to have been terminated when we send you a subsequent notice of explicit confirmation of the Order, usually in the form of an email entitled “Order confirmed” or “Order is in the process of delivery”, indicating that we have accepted the order and commenced processing the delivery of the Products. In certain cases, confirmation can also be made by phone (for example, to check details or stocks) or implicitly by shipping the Products and issuing the tax invoice.

We reserve the right, prior to confirming acceptance, to contact you (by email or phone) to verify or clarify details related to the Order (e.g. stock availability, incomplete address, suspicions of duplicate order, etc.). In such situations, we will defer final acceptance until we obtain the necessary information. If we are unable to reasonably contact you (e.g., within a few working days) using the data provided, the Order may be cancelled.

Date of conclusion of the contract. The contract between you and us is concluded when we expressly accept your order, and you will receive an email confirming the availability of the products and the delivery.

The decision is ours. We reserve the right to decide, unilaterally and without specifying the reason, whether or not to conclude a sales contract. We will have no liability to you if we refuse to comply with an order. Ownership of the products will pass to you only after you have paid all amounts due for the products, including delivery costs.

10. OUR RIGHTS AND OBLIGATIONS

1. Supply of products as described: We undertake to provide Customers with the ordered Products, in accordance with the descriptions, specifications and conditions stated on the Site at the time of placing the Order. We will use reasonable efforts to ensure that all information about the Products (including price, availability and features) is accurate, up-to-date and clearly presented. In the unlikely event of errors or omissions in the presentation of the Products, we will correct the information as soon as possible and, if you have already placed an Order affected by such errors, we will inform you of the error and give you the option to reconfirm the corrected Order or cancel it with a full refund of any amount paid.
2. Delivery and transfer of ownership: We assume responsibility for shipping and delivering the ordered Products and transferring ownership of the Products to you at the time you have paid the full price and received the Products. Until the goods are handed over, we bear the risks of loss or damage to the Products, as required by law. Once the goods have been handed over, the risks of loss or damage to the Products are yours.
3. Issuance of tax and contractual documents: We undertake to issue a valid tax invoice for each sale (in electronic or paper format). The invoice will reflect the details of the Order (products, quantities, prices, taxes) and will be sent either electronically to the email address provided, or physically together with the package.
4. Right to modify the Site, terms and policies: We reserve the right to modify the structure, design, functionalities or content of the Site at any time, as well as to temporarily or permanently discontinue certain functions of the Site (for maintenance, improvements, etc.), with prior information to Users when possible. We also reserve the right to update the Terms and Conditions and Privacy Policy to reflect any changes in legislation or the way we operate.
5. Right to refuse or cancel orders: We may, exceptionally, refuse to accept or cancel an Order (even after confirmation) in justified situations, such as: obvious errors on the Site regarding the price or characteristics of the Products; lack of stock for the Products ordered; reasonable suspicion of fraud (e.g. unauthorized use of a bank card) or information provided by the Customer that proves to be false/incomplete; non-acceptance by the bank of the transaction; or other compelling legal grounds. In any such case, we undertake to inform you as soon as possible and, if you have already made the payment, to refund you in full the amounts paid for the respective order.
6. Limitation of Liability: To the extent permitted by law and detailed in the “Limitation of Liability” section, the Company reserves certain limitations of liability for indirect damages or for situations beyond its control (force majeure, causes attributable to other parties, etc.). However, we do not exclude or limit our liability for cases where the law prohibits such limitations.
7. In addition, we reserve the right to refuse orders from customers who have repeatedly placed orders and refused to receive parcels on delivery, incurring additional costs (e.g. transport/return costs). In such situations, we may require you to pay in advance, as a necessary condition for the delivery of the goods.

11. YOUR RIGHTS AND OBLIGATIONS

1. Providing accurate information: As a customer, you undertake to provide complete, current and accurate information when creating an account on the Site or placing an Order. This includes, for example, your full name, delivery address, billing address (if different), email address, and the phone number at which you can be contacted. For legal entities, the data that are required are the name, tax identification code, registered office, registration number with the trade register, email address and telephone number at which you can be contacted or other data required by law or necessary for the conclusion or execution of the sales contract. Any changes to the information (g. change of delivery address) must be promptly communicated to the Company to avoid erroneous deliveries.
2. Respecting Account Privacy: If you create an account on the Site, you are responsible for maintaining the confidentiality of your login details (username and password) and controlling access to your account. We recommend that you do not disclose this information to anyone and notify us immediately if any unauthorised use of your account is suspected. You are responsible for all actions performed under your account (including placing orders) if you have not properly protected your access credentials.
3. Payment of the ordered Products: You undertake to pay the price of the ordered Products, as well as any delivery fees or other costs communicated, in accordance with the payment methods accepted and chosen by you at the time of placing the Order.
4. Correct use of the Website: You undertake to use the Website only for the purpose for which it was created (information, navigation, placing orders). It is forbidden to use the Site in an abusive manner, contrary to the law or good morals – for example, you will not try to compromise the security of the Site, access confidential data or use any interactive functionalities in a way that could harm the Company or other Users. You also agree not to copy, distribute or exploit the content of the Site for any purpose other than your personal use without our prior consent.
5. Compliance with Terms and Conditions: You agree to comply with these contractual provisions throughout your use of the Site and your business relationship with us. Failure to perform your obligations (such as providing false information, non-compliance with payment terms, abuse, fraud) may give us the right to suspend or terminate your account, refuse to fulfil future orders and/or take legal action to recover the damages caused.
6. Consumer Rights: As a Consumer (if you are an individual buying for personal use), you have a number of legal rights that we strictly respect, including the right to withdraw from the contract within 14 days, the right to the protection of personal data, as well as the right to be correctly and fully informed before the conclusion of the contract (through this document and the information on the Website). You also have the right to lodge complaints and resolve your disputes amicably or, if this is not possible, by using ADR (Alternative Dispute Resolution) or ODR (Online Dispute Resolution) entities.

11.1. CONSUMER RIGHTS UNDER UK LAW

If you are a consumer, you have statutory rights under UK law. These include rights under the Consumer Rights Act 2015 in relation to goods that are faulty, not as described or not fit for purpose, and rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel certain distance purchases within 14 days (see Section 13).

Under the Consumer Rights Act 2015, goods must be (i) of satisfactory quality, (ii) fit for purpose, and (iii) as described. If goods do not meet these standards, you may have the right to a repair or replacement, a price reduction, or a refund. In many cases, you also have a short-term right to reject faulty goods for a refund within 30 days of delivery.

12. DELIVERY POLICY

We will deliver the products to the address you specify in your order, in accordance with the delivery method chosen at checkout.

Estimated delivery times are shown at checkout and/or in the order confirmation. Unless we agree a different timeframe with you, we aim to deliver without undue delay and, in any event, within 30 days after the day the contract is formed, in accordance with the Consumer Contracts Regulations.

If an unforeseen delay occurs, we will inform you as soon as reasonably possible. If delivery is delayed beyond the agreed timeframe, you may have the right to cancel the order and receive a refund.

Packaging and receipt. Products are packaged appropriately for transport. On delivery, please check the parcel for visible damage and report any issues to the carrier and to us as soon as possible.

Delivery is completed when the products come into your physical possession, or into the possession of a person you nominate to receive them.We are not responsible for delays caused by events outside our reasonable control (for example, severe weather, strikes, customs processes, pandemics, legal restrictions, or carrier disruptions). However, we will take reasonable steps to minimise the impact of such events.

Delivery territory. These Terms and Conditions apply to orders delivered to addresses in the United Kingdom. If we offer delivery to other countries, additional terms (including taxes and customs) may apply and will be shown at checkout.

Territory & Courier: We only deliver to the UK.

13. RETURN POLICY AND RIGHT OF WITHDRAWAL

The individual buyer who has the status of consumer has the legal right to withdraw from the distance contract, without invoking a reason and without incurring costs other than those provided by law, within 14 (fourteen) calendar days from the date of physical possession of the good by the Buyer or by a third party designated by him; the date of delivery of the last product (in the case of an order with multiple products delivered separately); the date of delivery of the first good (in the case of a contract with periodic delivery of the goods).

The right of withdrawal does not apply to legal persons or other entities without legal personality (including natural persons) acting for a professional or commercial purpose.

In order to exercise its right of withdrawal, the Buyer must notify the Seller clearly and unequivocally, by a written statement sent by e-mail (sales@eurocas.co.uk) or post (please insert address).

In case of exercising the right of withdrawal, the Buyer must return the product(s) within 14 days from the date on which he informed the Seller. The return is made at the Buyer’s expense, unless the Seller agrees to bear the costs.

The products must be returned in the condition in which they were delivered: new, unused, unopened, in the original packaging, with all accessories, labels and accompanying documents.

The Seller shall refund in full the amount paid by the Buyer (including the cost of the original delivery, if applicable), within 14 days from the date of receipt of the notice of withdrawal, but may defer the refund until receipt of the returned product(s) or until proof is received that the product has been shipped.

The refund will be made using the same payment method used by the Buyer, unless the parties agree otherwise.

If the returned product shows traces of excessive use, damage, deficiencies or incomplete packaging, the Seller reserves the right to withhold an amount proportional to the decrease in the value of the good or to refuse the return.

The following categories of products and services are exempted from the right of withdrawal, among others:

• Perishable or rapidly expiring products.
• Products sealed for health or hygiene reasons, if they have been unsealed by the consumer.
• Products mixed inseparably, after delivery, with other elements.

14. INTELLECTUAL PROPERTY

The entire content of the website is the intellectual property of the Company. The website may be used by third parties only for information and/or order placement.

Users of the website are not entitled to download, modify part or all of the website, reproduce part and/or all of the website, copy, distribute, sell or exploit the website in any other manner contrary to the interests of the Company, regardless of whether there is a commercial purpose or not.

Any content (including, but not limited to, databases, graphics, trademarks, and legal content) is the intellectual property of the Company. The site is protected by Law no. 8/1996 on copyright and related rights, and for any infringement of intellectual property rights, we reserve the right to notify the competent courts for the full recovery of the damage, as well as to file a criminal complaint with the competent judicial bodies for the criminal liability of the perpetrator.

15. PROTECTION OF PERSONAL DATA

The Site processes personal data provided by you or collected from other sources as described in detail in the Privacy Policy.

We are committed to complying with UK and European legislation on the protection of personal data and the free movement of such data.

You also declare that all personal data and information submitted to us is correct. Insofar as the data does not belong to you, you declare that you have obtained the prior written consent of the data subject whose data you transmit to us or declare that you transmit the data on the basis of another legal basis in accordance with UK data protection legislation.

16. LIMITATION OF LIABILITY

1. The Company is not and cannot be held liable for damages caused by errors, inaccuracies or non-updating of the information displayed or maintained on the Site, which is not due to its negligence.

2. If prices or other details related to products/promotions have been displayed incorrectly, including due to incorrect entry in the database, we reserve the right to cancel the delivery of the respective product and to inform the customer by phone/e-mail as soon as possible about the error that has occurred, if the product has not yet been delivered.

3. The prices of the Products on this Site are informative until the moment of placing the Order by the Customer and may undergo unannounced changes. The promotions displayed on the Site are valid for the specified period of time.

If a period of time is not mentioned, the Sale Prices are valid within the limit of available stocks.

4. The images displayed on the Site are for example only, and the products delivered may differ from the images in any way due to changes in features or design.

5. The Company reserves the right to restrict or suspend the sale of the Products to the Customer/User who uses the Website in an abusive manner.

6. The Company is not responsible for any losses, costs, lawsuits, claims, expenses or other liabilities, if they are directly generated from non-compliance with the Terms and Conditions.

7. The Company does not assume responsibility for damages caused as a result of the non-functioning of the Site, as well as for those resulting from the inability to access certain links published on the Site.

8. The Company is not responsible for technical malfunctions of the network/equipment belonging to mobile operators/payment processor, etc.

9. Products sold through the Site, in particular foodstuffs, ingredients, raw materials, products sensitive to temperature, humidity or light, as well as any other goods requiring special storage conditions, must be stored and used in accordance with the instructions indicated on the packaging or according to the nature of the products, if these indications do not exist on the packaging. After delivery of the Products and transfer of risk to the Buyer, the Seller assumes no liability for degradation, alteration, alteration of qualities, loss of properties or damage to the Products due to causes not attributable to the Seller, including, but not limited to storage at improper temperatures (such as exposure to excessive heat, frost or sudden temperature variations), storage in conditions of high humidity or in unventilated spaces, direct exposure to sunlight or strong artificial light sources, failure to comply with the storage conditions stated on the packaging (e.g. ‘store in a dry and cool place’ or ‘store in the refrigerator after opening’), improper handling, subsequent defective packaging or transfer of products to unsuitable containers, unsealing and partial use without observing the instructions on the use-by period after opening,  contamination of products by contact with other substances or ingredients, use of products after expiry of their shelf life or for purposes other than those recommended, subsequent transport carried out by the Buyer in improper conditions (e.g. storage of products in overheated vehicles), as well as non-compliance with sanitary or hygiene rules applicable to the handling of food products. The seller is not liable for natural changes to the products that may occur over time, within the normal limits of use, such as changes in colour or consistency, crystallisation, natural separation of ingredients or sedimentation, insofar as these changes are specific to the nature of the product and do not affect its conformity at the time of delivery.

17. COMMERCIAL COMMUNICATIONS

Any commercial communications are made in accordance with the Privacy Policy, which we encourage you to read here.

18. FINAL CLAUSES
19. Consumers may submit complaints or notifications in relation to the products or services offered through the Website to the e-mail address sales@eurocas.co.uk. The seller undertakes to respond within a maximum of 30 calendar days.

2. If the dispute cannot be resolved amicably, consumers may resort to alternative dispute resolution (ADR).

3. We will not be held responsible for any delays or failures in the performance of our services, if there is a case of force majeure or a fortuitous event. Force majeure includes, but is not limited to, changes in laws or regulations, embargoes, wars, terrorist acts, riots, fires, earthquakes, nuclear accidents, floods, strikes, epidemics, pandemics, weather conditions, and acts by hackers or internet service providers.

3. These Terms constitute the entire agreement between you and us with respect to the subject matter of any Agreement and supersede any other agreement, any prior oral or written agreement between you and us.

4. This Agreement is binding. You may not transfer, assign, encumber, or otherwise alienate this Agreement or any of your rights or obligations under it, without our prior written consent. We may transfer, assign, encumber, subcontract or otherwise alienate a Contract or any of our rights or obligations under the Agreement.

5. This Agreement, as well as any use of the website, shall be governed by Romanian law. Any dispute between us will be submitted to the Romanian courts for resolution. This clause is without prejudice to the application of the consumer rights law of another State.

For any other information you can contact us at the e-mail address: sales@eurocas.co.uk.

Last Update:                   24.02.2026